The Apple Genius Bar
I have some other things that I want to write about, but I really thought that I needed to recognize some outstanding customer service I received today.
I walked into an Apple Store with a busted Mag-Safe power connector. No computer, no serial number, no receipt, no appointment.
Walked to the Genius Bar in the back of the store, made my appointment for right then, explained my problem (and gratefully, I was never questioned â??Did you do this?â? â??Did you try that?â? â??Here, let’s test it and see if I can replicate the problemâ?) and received a replacement (which I am currently happily using). They looked up my serial number on line, verified my identity, and gave me the new connector. Total elapsed time? About 12 minutes. Total tally? One replaced connector, zero hassles, and one happy customer.
That’s why Apple is making money.